Upon analyzing the next-generation ATMs that the 7-Eleven chain of convenience stores was installing in its stores, a consulting firm specializing in payment systems anticipated major changes in the payments sector in the medium and longer term.

How would the banks react to further encroachment on their business, already under pressure from traditional competitors and new players backed by the latest technologies? Almost all of the case studies contain well defined situations. MBA and EMBA professional can take advantage of these situations to - apply theoretical framework, recommend new processes, and use quantitative methods to suggest course of action.

It helps in communicating the points directly and the direction one took. Reasons — At the second stage provide the reasons for the conclusions. Why you choose one course of action over the other. For example why the change effort failed in the case and what can be done to rectify it. Or how the marketing budget can be better spent using social media rather than traditional media.

Evidences — Finally you should provide evidences to support your reasons. It has to come from the data provided within the case study rather than data from outside world. Evidences should be both compelling and consistent. Strengths and Weaknesses are result of Eleven 7 internal factors, while opportunities and threats arise from developments in external environment in which Eleven 7 operates.

SWOT analysis will help us in not only getting a better insight into Eleven 7 present competitive advantage but also help us in how things have to evolve to maintain and consolidate the competitive advantage. The credit for the performance goes to successful execution and efficient operations management. I believe that Eleven 7 can make a transition even by keeping these people on board. According to Javier Santoma, Carmen MarceEleven 7 needs international talent to penetrate into developing markets.

Social media growth can help Eleven 7 to reduce the cost of entering new market and reaching to customers at a significantly lower marketing budget. Once all the factors mentioned in the 7-Eleven case study are organized based on SWOT analysis, just remove the non essential factors. This will help you in building a weighted SWOT analysis which reflects the real importance of factors rather than just tabulation of all the factors mentioned in the case.

Over the years the country has progressively worked to lower the entry of barrier and streamline the tax structure. Eleven 7 should closely monitor consumer disposable income level, household debt level, and level of efficiency of local financial markets.

Eleven 7 needs to build strategies to operate in such an environment. It can further impact the cost of doing business in certain markets. Michael Porter Five Forces of Strategy are — Competition among existing players, Bargaining power of suppliers, Bargaining power of buyers, Threat of new entrants, and Threat of substitutes Porter Five Forces can help in answering following questions for writing case study solution for 7-Eleven - How attractive is the industry described in the 7-Eleven?

Are some segments more attractive than others? Identify, analyze, and evaluate the strategy of the Eleven 7 featured in the 7-Eleven case study.

What are the pros and Cons of each strategy? What impact Eleven 7 actions will have on industry and economy on whole? Managers can use Porter Value Chain framework to disaggregate various processes and their relative costs in the Eleven 7.

This will help in answering — the related costs and various sources of competitive advantages of Eleven 7 in the markets it operates in. The process can also be done to competitors to understand their competitive advantages and competitive strategies. According to Michael Porter — Competitive Advantage is a relative term and has to be understood in the context of rivalry within an industry.

So Value Chain competitive benchmarking should be done based on industry structure and bottlenecks. BCG Growth Share Matrix is very valuable tool to analyze Eleven 7 strategic positioning in various sectors that it operates in and strategic options that are available to it. Product Market segmentation in BCG Growth Share matrix should be done with great care as there can be a scenario where Eleven 7 can be market leader in the industry without being a dominant player or segment leader in any of the segment.In most parts of the world, it is a no-frills store with little emphasis on decor.

When 7-Eleven entered the Indonesian market inthe question was: what was the Indonesian customer looking for and where should the retailer position itself? Many of them spend hours surfing the deeply embedded in Internet at 7-Eleven, which never closes, allowing young Indonesian culture, the local people to gather late into the night.

When 7-Eleven finally opened its first 20 Indonesian stores inits first expansion into a new country in 16 years, he found his knowledge of the market paid off.

Seven Eleven Case Analysis

The company recorded a net profit of 57 billion rupiah in For young Indonesians, 7-Elevens offered a hip With 69 stores in Indonesia atall of them in recreational space. When it came to pricing strategy, the local About half the average store's space was dedicated to franchise followed the company's traditional providing fresh food and drink.

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It leveraged the fact that its stores are open Revenues reached a peak in of Modern began closing 7-Eleven amid the sales slump, shuttering 27 outlets in Chain revenues slipped a further Modern fell into the red on an operating level, with an operating loss of Early this year, Modern closed about 30 more 7-Elevens.

Modern officials could not be reached for comment. The company's shares, which peaked four years ago at 1, rupiah, now trade for 50 rupiah.

Without 7-Eleven, the company will be left with a small imaging business, the vestige of its old Fujifilm chain.

World's Best Convenience Store? (7-ELEVEN THAILAND)

At In My opinion, there are some aspect that make this happen. Wrong Concept The sudden turn of events is no big surprise, "The stores were always crowded, but the customers never bought much. They came to hang out and to enjoy the Wi-Fi.

They would bring their laptops and stay for hours but only buy a single drink. Easy to Imitated Ultimately, that was not enough for Modern, especially in the face of fierce competition on one side from Alfamart and Indomaret.

Both had initially reacted to 7-Eleven's early outward success with imitation. The two had long operated as minimarkets, a format in Indonesia with a greater emphasis on fresh groceries than convenience stores and less stress on serving food or selling alcohol.

7 eleven case study analysis

Change of Regulation The good times were not to last. In Aprilthe government banned alcohol sales in convenience stores and minimarkets. Although the national government relaxed the policy five months later, allowing local authorities to decide on implementation, Jakarta, among other big cities, kept the sale restrictions in place.

Meanwhile, 7-Eleven might have been constrained in reorienting its focus by permitting issues, according to Tutum Rahanta, deputy chairman of the Indonesian Retailers Association. The trade department in issued a warning letter to 7-Eleven for selling retail goods without appropriate business permits, according to local media reports at the time.

Amid the alcohol ban, 7-Eleven's sales for dipped 8. In the past two years, industry players noted Indonesians got thriftier as a sluggish economy and an oversupply of low-wage labourers lessened purchasing power.

Indonesian shoppers also increasingly rely on online delivery services, reducing the chances of in-store impulse buying, he added. Amid the alcohol ban, 7- Chain revenues slipped a Eleven's sales for dipped further Modern fell into the red and Modern itself dropped into on an operating level, with an the red with a net loss of Modern began rupiah.

Early this year, Modern closing 7-Eleven amid the sales closed about 30 more 7- slump, shuttering 27 outlets in Elevens. The stores are located in commercial and office areas, but not public transport stations because they are not seen as premium locations.

7 eleven case study analysis

But unlike the US, the archipelago of around 17, islands does not have a 7-Eleven literally at every corner; instead it focuses on big hubs in Indonesia. To stay above the competition, 7-Eleven maintained its locations in prime areas of Jakarta, and that meant high rents.

The country issues two different permits for retailers and restaurants or cafes.With the proper utilization of proper supply chain practices Seven-Eleven had realized unique growth in the business. Seven-Eleven have found better ways of developing their CDC as well. The advantage of successful and improved implementation of chain Seven-Eleven effectively tripled the buying power and also accessed new products.

The distribution systems of Seven- Eleven were re-engineered and the Combined Distribution Centers CDC have been introduced by the company to better manage the flow of products into the stores. With the implementation of CDC and DSD Door Store Delivery centers allow smoothing of distribution operation to the stores and the provision of better quality and better information of supply and deliveries is available and the control of the supply chain is achieved.

The implementation of technology POS Point of Sales helps to move ahead and give addational boost to the profit of seven-eleven. Seven-Eleven Japan Company was founded in the year and had its first store in Tokyo, and by the yearIto-Yokado group owned the company and thus, managed successful supermarkets in Japan and that, Seven-Eleven had realized unique growth in the.

This report will be focusing and deal with several discussion and case analysis of Seven-Eleven Japan Company within the rising truth of Seven-Eleven as a leading convenience store chain as it can be within Japanese retail business functions.

The critical analysis will incur as to how the company does its business operation reflecting their supply chain management as well as upon valuing their logistics into a more effective and reliable perspective. The understanding and execution of supply chain process and outcomes have to be present and supply chain analysis of Seven-Eleven is given more weight and value.

The utilization of supply chain strategy of Seven-Eleven and such performance drivers upon the balance nature business responsiveness and the awareness of certain risks involved. From to the stores increased from to As percentage of all retail stores in japan this shows an increase from 1. By its operating income reaches to Extensive franchise network played a key role in the daily operations. With the help of franchise network they:. Thus improved franchise networking helps seven-eleven to increase their profit allow it to continue its domination.

With the leading domination in the market Seven-Eleven in change the standard size of new stores from square meters to square meters. Seven-Eleven starts too emphasized more on regional merchandising to attract the local preferences in terms of food items, beverages, magazines etc.

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This helps them to increase the sales:. This helps them to design with better information system that was ISDN enabled with e-commerce.Upon analyzing the next-generation ATMs that the 7-Eleven chain of convenience stores was installing in its stores, a consulting firm specializing in payment systems anticipated major changes in the payments sector in the medium and longer term.

How would the banks react to further encroachment on their business, already under pressure from traditional competitors and new players backed by the latest technologies? Brushing up HBR fundamentals will provide a strong base for investigative reading. Often readers scan through the business case study without having a clear map in mind.

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This leads to unstructured learning process resulting in missed details and at worse wrong conclusions. Reading up the HBR fundamentals helps in sketching out business case study analysis and solution roadmap even before you start reading the case study. It also provides starting ideas as fundamentals often provide insight into some of the aspects that may not be covered in the business case study itself.

To write an emphatic case study analysis and provide pragmatic and actionable solutions, you must have a strong grasps of the facts and the central problem of the HBR case study. Begin slowly - underline the details and sketch out the business case study description map. In some cases you will able to find the central problem in the beginning itself while in others it may be in the end in form of questions.

Business case study paragraph by paragraph mapping will help you in organizing the information correctly and provide a clear guide to go back to the case study if you need further information.

My case study strategy involves. Once you are comfortable with the details and objective of the business case study proceed forward to put some details into the analysis template. You can do business case study analysis by following Fern Fort University step by step instructions. Once you finished the case analysis, time line of the events and other critical details. Focus on the following.

In our live classes we often come across business managers who pinpoint one problem in the case and build a case study analysis and solution around that singular point. Business environments are often complex and require holistic solutions. You should try to understand not only the organization but also the industry which the business operates in. Porter Five Forces is a strategic analysis tool that will help you in understanding the relative powers of the key players in the business case study and what sort of pragmatic and actionable case study solution is viable in the light of given facts.

You should make a list of factors that have significant impact on the organization and factors that drive growth in the industry. Once you have developed multipronged approach and work out various suggestions based on the strategic tools.

The next step is organizing the solution based on the requirement of the case.Please note that JavaScript and style sheet are used in this website, Due to unadaptability of the style sheet with the browser used in your computer, pages may not look as original.

Even in such a case, however, the contents can be used safely. Japanese Detail. This is supported by the philosophy of "Retailer Initiative". NEC's solution serves as the backbone to this framework that accurately grasps the ever-changing consumer needs, enabling the appropriate amount of order placements at the precise moment, thus ultimately allowing the 7-Eleven stores to continuously consolidate an appealing line of items that can be handled by anybody, from the franchisee owners down to the part-timers.

Currently, 7-Eleven is stressing to globally expand its business activities, spanning the US, Japan and China, through to various countries and regions in Southeast Asia, Central America and Europe. As its strategic partner, NEC is providing the latest store solutions in every possible way.

This is the top of the page. Displaying present location in the site. Home Case Studies 7-Eleven, Inc. Case Studies. Global Partnership with Retail Solution Creating stores loved by everybody around the world. NEC collaborates as a global partner in business expansion of 7-Eleven.

7-Eleven Case Analysis

In order to achieve such business goal, 7-Eleven required a solution partner that had a true understanding of its business strategy and process, thereby providing the most appropriate support that corresponded to each need of the specific country or region. Through its long years of relationship with NEC, a trusted partner that had a true understanding of the store business process of the ground reality, 7-Eleven was able to build a reliable and user-friendly IT system.

Specifically, NEC realized a robust framework that supported the store management of each franchisee: providing merchandising support on ordering and product assortment, while improving the store operation efficiency. Such remarkable result was achieved by adapting the concept of Retailer Initiative supported by highly sophisticated IT and network technologies in order to adjust to the specific conditions and situations of each region.

In the US, the average sales figures for franchise stores incorporating this advanced business model have soared by 43 percent. Positioning NEC as its strategic partner in its global strategy, as well as its indispensable IT service provider, 7-Eleven seeks to actively promote its business expansion on a worldwide basis.

Working together with NEC, 7-Eleven is constantly trying to improve its development process and system, seeking to ultimately reach the best solution. As one area of further improvement, 7-Eleven is currently focused on making its store systems even more simple and user-friendly.As the coming was emerging in earlywhen there were General stores or street vendors.

The first store was established from an ice factory called Southland Ice by an employee named John Jefferson Green. John decided to sell some quick assessable items like bread, eggs, and milk in the location in Dallas, Texas. Dell Inc. The success of this company comes from understanding and meeting customer needs. However, Dell is faced with the inherent differences in customer segments - segmentation represents a balance between the marketing ideal and the production ideal, this can defined as: Segments must have certain characteristics; however, Dell costumer segments characteristics can be faced as follows as following: We can note that there.

The company places social responsibility as a high priority and a strategic leg of their mission statement. The 7-ELEVEN convenience store concept was created in by the Southland Corporation which, at that time, operated mainly as an ice, milk, and eggs retailer.

Bythe Southland Corporation introduced a new convenience service that involved prolonging the opening time from 7 a. The objective of this report is utilizing the SWOT analysis to determine quickly the international markets that Kraft Foods need to enter and venture and also ways of developing.

All rights reserved. Research Article: a completed research article drawing on one or more CISR research projects that presents management frameworks, findings and recommendations. This field of management is also termed as the Human Capital Management.

Provide a brief description of the status of the company that led to its determination that a change was necessary. The Avon Products, Inc. It also has many stores with gas stations that are cheaper price then the competitors. It has now become the one stop shop, where customers can get their products quickly. It has been the prominent franchise in …show more content…. It also makes customers aware that the stores have the same products wherever they go.

7 eleven case study analysis

They set the register by the store entrance so they can welcome their customers that promote great customer service.

When a customer enters the store, they expect a fast, friendly service. DSD gives better information on deliveries and a better control on supply chain.

It also helps them with the order process of the product. Show More.

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Read More. Popular Essays. Open Document.To browse Academia. Skip to main content. Log In Sign Up. Cris Inumerable. Elisa D. Inumerable Hazel O. Founded in in Dallas, Texas, 7-Eleven pioneered the convenience store concept during its first years of operation as an ice company when its retail outlets began selling milk, bread and eggs as a convenience to guests. The name 7-Eleven originated in when the stores were open from 7 a.

Today, offering busy shoppers hour convenience, seven days a week is the cornerstone of 7-Eleven's business. Each store's selection of about 2, different products and services is tailored to meet the needs and preferences of local guests. Stores typically vary in size from 2, to 3, square feet and are most often located on corners for great visibility and easy access. The company operates, franchises and licenses approximately 8, stores in the U.

Of the close to 7, stores the company operates and franchises in the United States, more than 6, are franchised. Outside of the U. Its first store, located in Quezon City, opened in Now 7-Eleven abounds within the many islands of the Philippines with stores in urban areas nationwide.

The company should undergo a series of reorganizations. The company should work on downsizing. Performance-based development strategy is the appropriate strategy to use to increase the organization, the team and the individual to be more efficient and effective.

It is a strategy that focuses obsessively on bridging the gap between anticipated and actual business results. The HRD should be the major driver in scoring their improvements. To maintain this market rank, 7-Eleven should redefine the organization. In order to this, objectives are identified. Objectives: 1. To ensure that people across the organization understand its vision 2. Create a work environment in which it is possible to pursue this vision 3.

Coach people on how to collaborate effectively within their own units and across business lines 4. Improve the problem solving and decision making abilities of individuals and teams 5. To develop processes for streamlining operations, rebuilding teams and opening new lines of communication 6.

To remove organizational barriers that hindered productivity and profitability 7. A leader in bringing fresh items into the convenience space, 7-Eleven delivers fresh sandwiches, salads, fruits and pastries daily.


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